Love Sun Body Help Center

Love Sun Body 100% Natural Origin Mineral Sunscreens are the first and only sunscreens in the US certified by Ecocert Cosmos Natural. The Cosmos-standard is the international standard for organic and natural cosmetics.

The Standard covers all aspects of the sourcing, manufacture, marketing and control of cosmetic products: 

·       Origin and processing of ingredients – describes five categories, their origin requirements and how they may or may not be treated:

·       Water – must comply with hygienic standards;

·       Minerals and ingredients of mineral origin – must be of natural origin and may be modified with simple chemical reactions;

·       Physically processed agro-ingredients – may be plant, animal or microbial origin but no GMOs, no critically endangered species, only products of (not a part of) animals;

·       Chemically processed agro-ingredients – same as above, and the chemical treatments must respect the principles of Green Chemistry with the resulting ingredients complying with strict limitations of toxicity and biodegradability;

·       Other ingredients – a very limited list of preservatives and some other ingredients and petrochemical moieties are temporarily allowed and are reviewed on a regular basis, taking into account availability of acceptable alternatives

Love Sun Body Sunscreens have been clinically tested hypoallergenic, non-comedogenic and are vegan and cruelty-free. Love Sun Body 100% Natural Origin Mineral Sunscreens meet the regulatory requirements of the FDA OTC Monograph System and the European Commission’s recommendation on UVA protection.

Yes, Love Sun Body sunscreens are 100% natural origin. Love Sun Body sunscreens are made with the safest UVA and UVB filters - our SPF 30 sunscreens are formulated with non-nano zinc oxide and our SPF 50 sunscreens are formulated with non-nano zinc oxide and non-nano titanium dioxide. All inactive ingredients are plant based that have not been genetically modified (GMO). Quoting one of our chemists, "Love Sun Body Sunscreens are natural as you can ever imagine".

Love Sun Body started researching and developing our sunscreen formulas in 2012. We started working with Ecocert to certify our formulas Cosmos Natural.

Cosmos certification includes formulas, raw ingredients, packaging, labeling & manufacturing. Each of these items have to be approved for certification. After 6 years of research and development, Love Sun Body Sunscreens are the first and only sunscreens in the U.S. that are certified Cosmos Natural.

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging without the tamper evident label cut or torn.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at inquiries@lovesunbody.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at inquiries@lovesunbody.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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Love Sun Body Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lovesunbody.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

PINTEREST

When using Pinterest, the Pinterest tag tracks purchases from Buyable Pins to provide analytics on Pinterest.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 16.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at inquiries@lovesunbody.com or by mail using the details provided below:

Love Sun Body

[Re: Privacy Compliance Officer]

PO Box 527

West Orange, NJ US 07052

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